Your satisfaction with our solutions is important to us. CADCode Systems stands behind the products it sells and is ready to assist with a range of support services.
We want you to be happy, or we’ll give your money back.
We strive to make sure that our solutions are a good fit with your needs before we complete the sale, but only you can make the final determination on the suitability of the solution for your operation. You’ll have 60 days to work with the software in your shop. If for any reason you wish to return it, we’ll give you a full refund on your software purchase. We’re proud of the fact that 99% of our customers keep their software and keep working.
What we do after you buy.
We work directly with users to get the software installed and configured to their needs. We work with you to integrate your front end application(s) with your shop floor machinery. We show you how to safeguard your files. We instruct you on how to make full use of the Control Panel Process Manager, manage inventories, and set up labeling. We continue until you’re getting jobs through the software and out to the manufacturing floor, successfully making parts.
We’re here for the long-term.
Our customers count on our software solutions to work. We provide support via the Internet with online meetings and remote PC control, interactively on the phone, and through email. With an annual, renewable support subscription, you’ll get a full year of support, including updates, upgrades, how to assistance, help trouble-shooting problems, and help recovering from a system failure such as a disk drive crash. You bought the software to make products – our support goal is to keep you working with minimal interruption.
Help us do a better job.
We need your feedback. The evolution of our products is driven by customer input as well as developments within the industry. Many of the enhancements and additional functions in the software have come about because someone asked for them. We value your suggestions as we try to make sure our solutions work to meet your needs. Use our support network to let us know what we can do for you.
Contact our support team:
Email support@cadcode.com or call (609) 466-0787 ext. 203.
